Refund Policy

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

eGift Cards are non-returnable items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund within the expected time period, first check with your payment provider, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at hello@veldskoenshoes.ca. Please include your original purchase information and a copy of your refund approval confirmation email in this correspondence. 

Sale items (if applicable)
Regular priced items and promotional sale items may be refunded. Unfortunately sale items listed as 'clearance' cannot be refunded or returned for exchange.

Exchanges (if applicable)

For an exchange for another size or colour, we charge a $10 flat rate shipping fee for one exchange. Additional exchanges will be charged the actual one-way shipping cost, which is typically around $25 to $30. Exchanges may be processed for items that are in unworn condition and in original packaging. After a pair is exchanged and shipped, should it be returned for refund, you will be responsible for return shipping costs and these will be deducted from your refund. Any exchange request due to a defective or damaged item will be processed free of charge at any time.

Gifts
If you received the item as a gift and would like to make an exchange or return, please have the original purchaser make this request. Items purchased using e-Gift cards can be exchanged provided they are in unworn condition and in original packaging. e-Gift cards themselves cannot be refunded. 

Shipping
To return or exchange your product, a return shipping label will be provided to you upon approval of your return or exchange request. Items should be placed in original packaging, and inserted into a standard protective shipping bag/sleeve, with the shipping label clearly affixed to the front.